Effective date: April 9th, 2015
Please note that by using this website (the "Site")
or the services provided by Traana Group, Inc. ("Company",
"we", "our" or "us"), you are accepting
the practices described in this Privacy Policy. If you do not agree
to this Privacy Policy, please do not use the Site or Company’s
services.
What is the purpose of this Privacy Policy?
This Privacy Policy discloses Company’s personal information
gathering and dissemination practices with respect to the Site and
our services. Please read this Privacy Policy carefully.
We have also created this Privacy Policy to demonstrate our
commitment to privacy. We recognize that when you provide us with
information about yourself that you trust us to act in a responsible
manner with that information. We are committed to making sure we earn
that trust.
What information do we collect from users and how is it used?
The following describes the types of personal and other
information the Company may collect about you, and how the Company
may use and maintain that information, including, but not limited to:
Registration. Before you can utilize certain
services that we offer on the Site or otherwise, we may ask that you
register with the Site and provide us with your email address, a
password, your first and last name and other contact information and
personal details. We request this information for identification
purposes, to communicate with you regarding your account, and to
facilitate the functioning of certain services. We may keep this
information indefinitely.
Forms. To fully utilize the services we offer,
you may be required to fill out forms that will contain personal
information such as your name, address, telephone number, account
information, employment, PHR, health status and other personal
information relevant to your health insurance coverage, diagnosis and
treatment.
Medical Records. In order for the medical
professionals giving second opinions regarding your health, you may
be required to provide us with past and current medical records,
description of symptoms, a medical history and life-style
descriptions.
Correspondence. If you correspond with us via
email, we may gather in a file specific to you the information that
you submit. We may keep this information indefinitely.
URL and IP addresses. Like many other websites,
Company collects information about users’ utilization and
navigation of our Site. This information helps us to design our Site
to better suit our users’ needs. For example, our Site will
track the URL that you visited before you came to our Site, the URL
to which you next go and your Internet Protocol (IP) address. We use
your IP address to help diagnose problems with our server and to
administer our Site. Your IP address also is used to help identify
you and to gather broad demographic information.
Information Collected With Cookies. Like most
major websites, Company uses cookies on certain pages of our Site.
Cookies make using the Internet easier by, among other things, saving
your preferences for you. For example, a cookie lets the Site
remember that you’ve registered, which allows us to speed up
your future activities at our Site, and which allows you to enter
your registration information less frequently while visiting our
Site. We may also use cookies to deliver content tailored to your
interests. Our cookies may enable us to relate your use of our Site
to personally identifying information that you previously submitted,
such as calling you by name when you return to our Site. If your
browser is set to reject cookies, or if your browser notifies you
that you are about to receive a cookie and you reject it, then your
use of the Site may not be as efficient or as enjoyable as it would
be if the cookie were enabled. The information that we collect with
cookies allows us to improve our marketing and promotional efforts,
to statistically analyze Site usage, to improve our content and
product offerings and to customize our Site’s content, layout
and services. However, we only use information collected with cookies
on an aggregated basis without the use of any information that
personally identifies you.
To whom does Company disclose information about you that we
collect?
Company will not share, rent, sell or otherwise disclose any of
the personally identifiable information that we collect about you,
except when we have your permission or in any of the following
situations:
- We may disclose information that we collect about you to our
third-party contractors who perform services for Company in order to
provide certain services or to complete or confirm a transaction
that you conduct with us.
- We may disclose the results of aggregated data about you for
marketing or promotional purposes (for instance, that a certain
percentage of our Site’s users are living in India). In these
situations, we do not disclose to these entities any information
that could be used to personally identify you. Certain information,
such as your password, is not disclosed to marketing advertisers at
all, even in aggregate form.
- We may disclose information about you as part of a merger,
acquisition or other sale or transfer of its assets or business.
Company does not guarantee that any entity receiving such
information in connection with one of these transactions will comply
with all terms of this policy.
- We may disclose information about you for purposes such as
to provide services available on the Site; to coordinate with
insurance, reinsurance and excess or stop loss insurers; to enforce
our members’ rights; to protect against actual or potential
fraud; to resolve member inquiries or disputes; to receive payments;
to carry out our business; to protect the confidentiality or
security of our records; to administer preventive health and case
management programs; to perform underwriting, auditing and
ratemaking functions; to enable our service providers to perform
marketing services on our behalf and inform Members about our own
products or services; to comply with state laws and other applicable
legal requirements.
- Moreover, we may be legally obligated to disclose
information about you to the government or to third parties under
certain circumstances, such as in connection with illegal activity
on our Site or to respond to a subpoena, court order or other legal
process. Company reserves the right to release information that we
collect to law enforcement or other government officials, as we, in
our sole and absolute discretion, deem necessary or appropriate.
If you use our Site or services outside India, information that
we collect about you will be transferred to servers inside the India
or elsewhere and maintained indefinitely, which may involve the
transfer of information out of countries located in the European
Economic Area. By allowing Company to collect information about you,
you consent to such transfer and processing of your data.
Your Rights Regarding Your Protected Health Information
You have certain rights regarding protected health information
that we maintain about you.
- Right to Access Your Protected Health
Information. You have the right to review or obtain copies of
your protected health information records, with some limited
exceptions, including but not limited to Xrays, which we do not
provide. Usually the records include enrollment, billing, claims
payment and case or medical management records. Your request to
review and/or obtain a copy of your protected health information
records must be made in writing. We may charge a fee for the costs
of producing, copying and mailing your requested information, but we
will tell you the cost in advance.
- Right to Amend Your Protected Health
Information. If you feel that protected health information
maintained by us is incorrect or incomplete, you may request that we
amend the information. Your request must be made in writing and must
include the reason you are seeking a change. We may deny your
request if, for example, you ask us to amend information that was
not created by us, as is often the case for health information in
our records, or you ask to amend a record that is already accurate
and complete.
If we deny your request to amend, we will notify you in
writing. You then have the right to submit to us a written statement
of disagreement with our decision and we have the right to rebut that
statement.
- Right to an Accounting of Disclosures. You
have the right to request an accounting of disclosures we have made
of your protected health information. The list will not include our
disclosures related to your treatment, our payment or health care
operations, or disclosures made to you or with your authorization.
The list may also exclude certain other disclosures, such as for
national security purposes.
Your request for an accounting of disclosures must be made in
writing and must state a time period for which you want an
accounting. This time period may not be longer than six years. Your
request should indicate in what form you want the list (for example,
on paper or electronically). The first accounting that you request
within a 12-month period will be free. For additional lists within
the same time period, we may charge for providing the accounting, but
we will tell you the cost in advance.
- Right to Request Restrictions on the Use
and Disclosure of Your Protected Health Information. You
have the right to request that we restrict or limit how we use or
disclose your protected health information for treatment, payment or
health care operations. We may not agree to your request. If we do
agree, we will comply with your request unless the information is
needed for an emergency. Your request for a restriction must be made
in writing. In your request, you must tell us: (i) what information
you want to limit; (ii) whether you want to limit how we use or
disclose your information, or both; and (iii) to whom you want the
restrictions to apply.
- Right to Receive Confidential
Communications. You have the right to request that we use a
certain method to communicate with you or that we send information
about you to a certain location if the communication could endanger
you. Your request to receive confidential communications must be
made in writing. Your request must clearly state that all or part of
the communication from us could endanger you. We will accommodate
all reasonable requests. Your request must specify how or where you
wish to be contacted.
- Right to a Paper Copy of This Privacy
Policy. You have a right at any time to request a paper copy
of this Privacy Policy, even if you had previously agreed to receive
an electronic copy.
- Contact Information for Exercising Your
Rights. You may exercise any of the rights described above by
contacting our Privacy Office as follows:
GrandOpinion
5481 SW 60th Street
Ocala, FL 34474
support@grandopinion.com
1.352.414.5270
What security measures does the Site employ?
Our Site requires users to give us unique identifiers in order
to log into many areas of the Site. We utilize these unique
identifiers to verify the user’s identity and eligibility, in
order to protect our members from the release of sensitive or
personally identifiable information to unauthorized users. To help
protect the privacy of data you transmit through this Site, where
personally identifiable information is requested, we also use
technology designed to encrypt the information that you input before
it is sent to us using Secure Sockets Layer (SSL) technology or
similar encryption technology. In addition, Company takes steps to
protect the user data we collect against unauthorized access.
However, you should keep in mind that this Site and our services are
run on software, hardware and networks, any component of which may,
from time to time, require maintenance or experience problems or
breaches of security beyond our control.
Please also be aware that despite our best intentions and the
guidelines outlined in this Privacy Policy, no data transmission over
the Internet or encryption method can be guaranteed to be 100%
secure.
How can you correct or update information that we collect
about you?
You may correct or update information collected about you by
managing your account profile or by contacting Company at the email
or mailing address noted below. We will use reasonable efforts to
update our records. For our records, we may retain original and
updated information for reasons such as technical constraints,
dispute resolution, troubleshooting and agreement enforcement.
What are the policies of linked Sites and other third
parties?
This Privacy Policy only addresses the use and disclosure of
information we collect from you. You should be aware that when you
are on the Site, you can be directed to other websites that are
beyond our control, and Company is not responsible for the privacy
practices of third parties or the content of linked websites. We
encourage you to read the posted privacy policy whenever interacting
with any website.
How will I know about changes in the Privacy Policy?
Company reserves the right to update this Privacy Policy from
time to time. Please visit this page periodically so that you will be
apprised of any changes.
What is our policy on children users of our Site?
We do not knowingly collect or maintain personally identifiable
information from persons under 13 years old, and no part of our Site
is directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE,
PLEASE DO NOT USE OR ACCESS OUR SITE AT ANY TIME OR IN ANY MANNER. If
Company learns that personally identifiable information of persons
less than 13 years old has been collected without verifiable parental
consent, then Company will take the appropriate steps to delete this
information. If you are a parent or guardian and discover that your
child under the age of 13 has obtained an Company account, then you
may alert Company at the address below and request that we delete
that child’s personal information from our systems.
What law governs my use of the Site and Company’s services?
By choosing to visit this Site, use our services, or otherwise
provide information to Company, you agree that any dispute over
privacy or the terms contained in this Privacy Policy will be
governed by the law of the State of Florida. You also agree to abide
by any limitation on damages contained in our Terms of Service or
other agreement that we have with you.
How to contact us?
If you have any questions about this Privacy Policy, or need to reach
us for any other reason, you may contact us by e-mail at support@grandopinion.com,
or by mail at:
GrandOpinion
5481 SW 60th Street
Ocala, FL 34474
support@grandopinion.com
1.352.414.5270
Additional Information About This Privacy Statement
The policies indicated in this Privacy Policy will remain
effective, even if the Member’s coverage is terminated, to the
extent we retain information about a member. We may change this
Privacy Policy at any time and will inform you of any changes as
required by law or regulation.